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GOT A QUESTION?

Frequently Asked Questions

Discover answers to our frequently asked questions

Domain vs Hosting - what is the difference?

A domain is the “street address” of your website.  It is the URL where your website visitors will discover your business.

Hosting is the service required to house the content of your website. Without a hosting account your domain and website will not be visible on the internet.

Domain costs vary depending on extensions, i.e. .com vs .co.za and attracts an annual fee.

Hosting services vary depending on your website needs and these costs are payable either monthly or on an annual basis.

I don't have a domain or hosting service provider. Do you provide these services?

Yes we do.  Please indicate your need for these services when requesting one of the above website packages.

I have to provide content, what exactly is that?

The content is all the information that will be on your website that your website visitor will engage with.  It could range from your logo files, to the words required for every single page of your website, to images and artwork (banners) and video files.

I don't have a logo or quality images or the words for my website. What now?

In order for your website to engage the right audience, it is important that your website communicates trust and credibility for your brand.  It is important then to have high quality logo files, high resolution images and that the words for your website resonate with your audience.  Be sure that when you select your website layout, that you develop your words, images around the chosen layout. 

If you need additional support to design and develop these assets for your website, speak to us.  We offer this service too.

If I proceed with one of your websites, what is the process?

Once you’ve selected your chosen layout, we’ll confirm pricing based on your brief.  A 50% non-refundable deposit is required to secure workspace and to start building your website.  Submit your content and allow us to build to an agreed timeline.  Once your website has been finalised, you will view the website before go live to approve it and then we are ready to launch.  The balance of payment and any additional costs that may arise (in the event of additional changes to your brief) will now become due and payable.

 

How flexible are your website layouts?

Every business is unique therefore we will customize your chosen layout to suit your business.  Identify which layout suits your business best, where and what changes are to be made to make your website more suitable for your business needs.  Communicate this with us prior to us building your website. Please note that depending on how customized the website is to become, or if additional functionality is to be added, there may be additional charges for this.

Can I build onto or add to my website at a later stage?

Yes, your website is developed so that it can grow with your business.  Add on additional functionality as your business requires it.  Note that there will be additional charges for this work, which will be quoted on prior to developing the add-on features and functionalities required at a later stage.

Can I design my own website layout and you build it?

Yes.  You’ll know your business marketing needs better than we will.  Submit your website layout plan to us and we’ll prepare a cost estimate to turn your design into a live, functional website platform for your business.

What is SEO and why do I need it?

Just because you have a website does not mean that your business will easily be discovered or found by your ideal customer, even if they search for your website or keywords relating to your products and services.  SEO (Search Engine Optimization) is an inbound digital marketing strategy that seeks to organically build and raise the visibility and ranking of your website within search engine results pages.   

SEO is an on-going long term digital strategy and investment that produces favourable results for the long-term.  In other words the SEO activity performed today may produce favourable results for months and years to come.  Statistics show that more customers trust Google’s recommendations and websites that rank on page 1 of Google receive the majority click throughs to their websites when compared to other digital strategies.

I want SEO Services, where can I obtain them?

You can speak to us about your SEO needs.  We’ll guide you on the best approach and offer you solutions to fit your budget.

I can't afford to pay the once off costs upfront. Do you offer a payment plan?

Unfortunately we do not offer payment plans.  However we offer a two-part payment option to assist you from a cash flow basis.  A 50% non-refundable deposit is required to commence with work, with the balance due on completion of the project.  Note this two-part payment is only available for websites up to 10 pages.  Depending on the size of the overall project, we reserve the right to ask for progress payment drawers.

How long does it take to develop a website?

Provided that your choice is in line with one of our layouts, and no major reworking or additional features or functionalities are required; plus your content is readily available a website can be developed quite quickly. 

Delays are often experienced when your content is not ready, or if the layout options is to be highly customized and any additional features and/or functionality has to be built in.  This may impact on how quickly your website is developed and delivered.

Will I own my website once it is built?

Yes.  Your website is fully yours once it has been paid for in full.

Will I be able to manage and update my own website?

Yes.  We develop websites with the understanding that you may want to manage and update it yourself.

In the event that you need maintenance and content update support, we are able to assist you with these services too.  

Are there any hidden costs? I don't like surprises.

We try to be as accurate as possible with our cost estimates.  There are no hidden costs.  

However additional costs may become due and payable if your website increases beyond the page count, or if you keep asking us to update content and make changes during the time of building your website.  Your content should be provided to us in a finished and approved state.  We allow for 2 reverts for changes, but exceeding 2 reverts, this will attract additional fees.

Other costs associated with your website includes your domain registration fees as well as your hosting fees. Your website build is a once off fee, whilst your domain and hosting fees are on-going.  Ask us about affordable hosting for your website.  

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Startersites exist to help startup and small businesses get online as quickly and efficiently as possible.  Grow your business today with our affordable and easy website design, development and hosting services.

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